TERMS AND CONDITIONS

A 50% Deposit is required to secure your booking. The remaining balance is due 14 days prior to the delivery/pick-up date. If the event is less than 14 days from the booking date then full payment is required.

During Peak Season (September - April) there is a minimum spend of $300.00 to be eligible for delivery. The delivery & collection costs are included in the minimum spend. There is no minimum spend for deliveries during May - August.

Transport charges are calculated by the delivery location, quantity of items and the number of vehicles/trucks required. Deliveries and Collections are based on a non-specific time frame between 8:00am - 5:30pm. If you require a specific delivery/collection time then please advise the staff upon booking your order. Additional charges will apply for after hours delivery/collections.

Furniture set-up is not included in our hire rates. Should you require furniture set-up, please advise the staff upon booking.

The Damage Waiver (7% excluding GST) is payable by the hirer to cover all costs associated with normal wear and tear to the Equipment and any accidental damage to a particular item of Equipment, provided that the replacement cost and/or cost of repairs to any Equipment which was damaged does not exceed 10% of the hiring fee for the particular item. This waiver does not apply to any other damage to Equipment including;

(a)  Damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of Equipment.

(b) Damage due to mysterious disappearance of the Equipment.

(c) Damage to, or loss of, the Equipment from any unknown cause.

(d) Damage or breakage of the hire item caused by fire, storm or accident

(e)  Failure to return the hired equipment by the return date unless an extension has been approved by Melbourne Stretch Marquees.

(f) Damage resulting from not properly drying, cleaning and/or packing the Equipment.

(g) Glassware breakage of up to 4 glasses, additional glasses are $3.00 per glass.

(h)  Any non-removable stains on items will be charged for the cost of replacement.

The Hirer

(a)  will hire the Equipment at its own risk, and bear responsibility for the Equipment hired from the time of its delivery into the possession of the Hirer until collection by or returned to Betta Event Hire.

(b) Not remove the Equipment from the location designated on the invoice.

(c) Comply with any written or verbal instructions given to the Hirer or accompanying the Equipment.

(d) Hire the Equipment at its own risk, and bear responsibility for the Equipment hired from the time of its delivery into the possession of the Hirer until collection by or returned to Betta Event Hire.

(e) Not sub-hire any equipment unless authorised by Melbourne Stretch Marquees.

(f) Ensure all Equipment is returned or ready for collection by a Melbourne Stretch Marquees driver in a clean, dry and properly packed condition and if being collected, is readily accessible. Failed delivery/collection attempts or difficult access to the equipment being collected eg: personal items inside the marquee will result in an additional transport and/or labour fee.

(g) Pay for all cleaning or drying costs and for any damage resulting from not properly drying, cleaning and/or packing the Equipment.

(h) Be responsible for obtaining the necessary permits and/or plans and pay such fees as may be required to use the Equipment.

(i) Assume the risk of and indemnify and hold Melbourne Stretch Marquees harmless from and against any and all property damage and personal injury resulting from:

(i) the use of the Equipment;

(ii) contact with underground cables, pipes, services or other obstructions; and

(iii) all necessary surface repairs.

(j) Melbourne Stretch Marquees are of the highest commercial grade and are engineered to withstand 50 km/hr winds. If the wind/gusts are predicted to surpass 50km/hr on or before your event day, the hirer accepts any changes recommended by the owner regarding the installation of the marquee, eg: adding walls, changing the marquee position/location and in extreme circumstances, cancel the installation.

(k) For the safety of our staff and to adhere to health and hygiene regulations all hired items must be cleaned of food and beverages. This includes but is not limited to cutlery, crockery, glassware, catering supplies and any other catering equipment.

(l) Please do not use coloured paper napkin s or wax candles on the linen, as it will stain. Please do not throw confetti near the Americana or Princess Chairs, as it will stain. All linen must be clean from loose food, dust, decorations, confetti, glitter etc.

Cancellation of orders or products may forfeit all booking deposits.

(a) Cancellations that are made more than 4 weeks from delivery or Hirer pick-up date will receive a refund should the order be less than $1,000. If the order exceeds $1,000 then a 20% cancellation fee from the paid deposit will apply, the remaining balance (- 20%) will be reimbursed.

(b) Cancellations made less than 4 weeks from delivery or Hirer pick-up date will receive a refund for the delivery and collection fees only - the cost for hire equipment is considered a cost of lost opportunity and is not refundable.

(c) No refund applies to cancellations made less than 7 days from delivery or Hirer pick-up date.

(d) No refund applies to cancellations for Custom Built or Special Purchase Equipment.

By paying the deposit you agree to the Melbourne Stretch Marquees Terms and Conditions.